Refund & Returns Policy

Last Updated: 12 October 2026

At Your Spa Garden, we want you to be completely satisfied with your purchase. This policy explains when products can be returned, how to arrange a return and how refunds are processed.

Our returns policy applies to eligible products purchased from Your Spa Garden. This policy does not affect your statutory rights under UK consumer law.

1. Returns

You may request a return within 30 days of the date your order was delivered, provided the product meets the eligibility requirements below.

To be eligible for a return, the product must:

• Be unused and unassembled.
• Be in its original condition.
• Be returned in its original packaging where reasonably possible.
• Include all original manuals, accessories and components.
• Be accompanied by your order number or other valid proof of purchase.

Products that have been installed, assembled or used are not eligible for a change-of-mind return.

2. Products that cannot be returned

The following products are excluded from our standard change-of-mind returns policy:

• Bespoke or custom-configured products made specifically to your requirements.
• Products that have been installed, assembled or used.
• Water-care chemicals that have been opened.
• Gift cards.

These exclusions do not affect your statutory rights where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to your legal rights.

3. How to request a return

Before sending anything back, please contact our customer service team at:

Email: contact@yourspagarden.co.uk
Telephone: 0333 772 4825

Please provide your order number and details of the product you wish to return.

We will provide you with a Return Merchandise Authorisation (RMA) and the appropriate returns instructions, including the return address.

Please do not send a product to us without first contacting our customer service team, as we may be unable to process an unauthorised return.

4. Returning your product

Eligible returns must be securely packaged to help prevent damage during transportation.

Unless otherwise agreed with us, the customer is responsible for arranging the return of an unwanted or change-of-mind product and for the cost of returning it to us.

We recommend using a tracked delivery service and retaining your proof of postage until your return has been processed.

Where a product is faulty, damaged on arrival or incorrectly supplied, please contact us before arranging the return so that we can provide appropriate instructions.

5. Inspection of returned products

Once we receive your returned product, we will inspect it to confirm that it meets the eligibility requirements of this policy.

If the product has been used, installed, assembled or damaged beyond what is reasonably necessary to inspect it, it may not qualify for a change-of-mind refund.

6. Refunds

Once your return has been received and approved following inspection, we will process your refund to the original payment method.

Refunds are typically processed within 5–10 business days from the date we receive the returned product.

You will receive an email confirmation once your refund has been processed.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

7. Restocking fees

We do not charge a restocking fee for eligible returns.

8. Faulty, damaged or incorrectly supplied products

If your product arrives damaged, is faulty or you believe you have received the wrong product, please contact us as soon as possible.

We will assess the issue and provide appropriate instructions for repair, replacement, return or refund where applicable.

Your statutory rights under UK consumer law are not affected by this policy.

9. Manufacturer warranty

Our products may also be covered by a manufacturer's warranty. Warranty terms vary by product and manufacturer.

If you experience a problem with a product, please contact our customer service team and we will help you determine the appropriate next step.

10. Contact us

Your Spa Garden
Lister Logistics Ltd trading as Your Spa Garden
128 City Road
London
EC1V 2NX

Telephone: 0333 772 4825
Email: contact@yourspagarden.co.uk