Shipping Policy

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Your Spa Garden Shipping Policy

Last Updated: 17 October 2026

At Your Spa Garden, we believe the delivery of your wellness essentials should be as serene and seamless as the products themselves. This policy outlines the refined shipping experience we provide for our esteemed clientele within the United Kingdom.

1. Shipping Origin

All orders are dispatched with the utmost care from our central sanctuary located in the United Kingdom.

2. Order Processing Time

Once your order is placed, please allow 1-3 business days for our dedicated team to meticulously prepare and dispatch your items. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a dispatch confirmation email once your sanctuary is on its way.

3. Estimated Transit Times & Carriers

We have partnered with a selection of trusted couriers to ensure the safe and timely arrival of your order. We offer the following exclusive services within the UK:

  • Standard Sanctuary Delivery (Royal Mail Tracked 48): Estimated delivery within 2-4 business days from dispatch.
  • Express Sanctuary Delivery (DPD or Evri Next Day): Estimated delivery on the next business day from dispatch.

Please note that transit times are estimates provided by our carriers and are not guaranteed. Deliveries to remote areas such as the Scottish Highlands may take longer.

4. Shipping Cost Structure

  • Standard Sanctuary Delivery: A flat rate of £4.95 applies to all orders.
  • Express Sanctuary Delivery: A premium rate of £7.95 applies for expedited service.
  • Complimentary Shipping: We are pleased to offer complimentary Standard Sanctuary Delivery on all orders with a value of £75 or more.

The applicable shipping cost will be calculated and displayed at checkout.

5. How to Track Your Order

Upon dispatch, you will receive a shipping confirmation email containing your unique tracking number and a link to the carrier's online portal. This allows you to follow your order's journey from our sanctuary to yours in real-time. Should you have any queries regarding your delivery, please do not hesitate to contact our dedicated client services team.

6. International Shipping

At present, Your Spa Garden exclusively serves clients within the United Kingdom. We do not currently offer international shipping. We invite our international patrons to subscribe to our journal for updates on future expansions to our delivery destinations.

7. Damaged or Lost Parcels

In the unfortunate event that your order arrives damaged or is lost in transit, please contact us immediately. We request that you provide your order number and photographic evidence of the damage, if applicable. We will liaise directly with the courier to resolve the matter with the elegance and efficiency you deserve.