Refund Policy

Refund Policy

This policy outlines the conditions under which refunds are processed at Your Spa Garden, ensuring a transparent and fair procedure for all our valued clients.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The item must be returned within 30 days of the original delivery date.
• The item must be in its original, unused, and unassembled condition.
• The item must be in its original packaging, complete with all manuals and accessories.
• A valid proof of purchase or order number must be provided.

Refund Process Steps

1. Request Authorisation: Contact our client services team to request a refund and receive a Return Merchandise Authorisation (RMA) number.
2. Package Your Item: Securely package the item in its original box and include all accompanying materials.
3. Return Shipment: Arrange for the item to be shipped back to our designated returns address, which will be provided with your RMA.
4. Inspection: Upon arrival, our team will inspect the item to ensure it meets the eligibility criteria.
5. Refund Issuance: Once approved, we will initiate the refund to your original method of payment.

Refund Timeframe

Your refund will be initiated promptly following a successful inspection. Please be advised that refunds are typically processed within 5-10 business days from the date we receive the returned item. An email confirmation will be sent to you once the refund has been processed.

Non-Refundable Items

Certain items are exempt from being returned, including:

• Bespoke or custom-configured orders.
• Products that have been installed or used.
• Water care chemicals that have been opened.
• Gift cards.

Restocking Fees

We believe in a transparent and client-friendly policy. Therefore, Your Spa Garden charges no restocking fee for returns that meet the eligibility criteria.