Frequently Asked Questions

To assist you on your wellness journey, we have compiled answers to some of our most common enquiries. Should you require further clarification, please do not hesitate to contact our client advisors.

What are the delivery and installation processes?

We offer a white-glove delivery service for our larger items, such as saunas and hot tubs. This includes placement in your desired location, assembly, and removal of all packaging. Our team will coordinate a suitable delivery date with you in advance. Smaller items are dispatched via our trusted courier partners.

What are the power and plumbing requirements for your products?

Most of our saunas and hot tubs require a dedicated electrical circuit installed by a qualified electrician to ensure safety and optimal performance. Specific requirements (e.g., 32-amp or 40-amp supply) are detailed on each product page. Our swim spas and certain hot tubs may require plumbing connections, while our ice baths are typically self-contained units.

How do I maintain my hot tub/sauna for longevity?

We provide comprehensive care guides with every purchase. For hot tubs, this involves regular water testing and balancing, filter cleaning, and periodic draining. Saunas require minimal upkeep, typically wiping down benches after use and ensuring the heater is functioning correctly. Proper maintenance ensures decades of reliable enjoyment.

What warranties do you offer on your products?

Your Spa Garden offers extensive warranties that reflect the superior quality of our collections. While specific terms vary by product, they typically include comprehensive coverage on the structure, shell, and electronic components. Please refer to our dedicated Warranty & Guarantee page for detailed information.

Can I view the products in a showroom before purchasing?

As a direct-to-client online purveyor of fine wellness products, we have chosen to forgo a traditional showroom. This allows us to present our collection at exceptional value. Instead, we offer detailed online consultations, extensive imagery, and video tours to provide you with a complete and confident understanding of our products.

Do you offer financing options?

Yes, we have partnered with leading finance providers to offer flexible payment options, allowing you to invest in your wellbeing with ease. You can view the available financing plans at checkout, subject to a credit assessment.

Ordering

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You can pay using all major credit and debit cards, PayPal, and other popular payment methods.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to make changes once your order has been dispatched.

Do you offer gift wrapping?

Yes! We offer gift wrapping on most items. Simply select the gift wrapping option at checkout and we'll take care of the rest.

Shipping & Delivery

How long does delivery take?

Standard delivery takes 3-5 working days. Express delivery (next working day) is available at checkout for an additional charge. Delivery times may vary during busy periods.

How much does shipping cost?

We offer free standard shipping on all orders over £XX. For orders below this threshold, a flat rate of £X.XX applies. Express shipping is available at an additional cost.

Do you ship internationally?

We currently ship to the UK and selected international destinations. International shipping rates and delivery times vary by location. Please contact us for a quote on international orders.

How can I track my order?

Once your order has been dispatched, you'll receive an email with a tracking number. You can use this to track your delivery online. If you haven't received a tracking email, please check your spam folder or contact us.

Returns & Refunds

What is your returns policy?

We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition you received them. To start a return, please contact our customer service team.

How do I return an item?

Contact our customer service team to arrange a return. We'll provide you with a returns address and any necessary instructions. Please ensure items are packaged securely to prevent damage during transit.

When will I receive my refund?

Once we've received and inspected your return, we'll process your refund within 5-10 working days. The refund will be issued to your original payment method. Please allow additional time for your bank to process the transaction.

General Questions

How do I contact customer service?

You can reach us via our contact page, by email, or by phone during business hours. We aim to respond to all enquiries within 24 hours.

Do you have a warranty on your products?

Yes, all our products come with a standard manufacturer warranty. The warranty period varies by product. Please check the product description or contact us for specific warranty information.